Privacy Policy



Effective Date: November, 2016

eReplacements, LLC (“eReplacements”) is committed to protecting the privacy of its Users (as defined below). This document ("Privacy Policy") outlines what information the eReplacements collects from its Users through www.eReplacements.com (“Website”) and how that information is used. eReplacements will only keep Users' information which they submit through the Website for internal use and as otherwise provided below. This Privacy Policy only governs the use and disclosure of information collected through this Website.

By using this Website, you consent to the collection and use of the information which eReplacements collects through the Website may include personally identifiable information ("Personal Information"), which refers to information that helps it identify users or viewers of the Website (collectively, "Users" and each a "User"). You may choose not to provide Personal Information to this Website. The Personal Information includes data such as a User's name, street address, phone number, facsimile number, email address, username and password. The Website allows Users to submit Personal Information in order to contact or communicate with eReplacements and its vendor community. If User contacts eReplacements through this Website, please note that Personal Information may be maintained by the Website and/or eReplacements. Users are responsible for keeping all Personal Information current and may change any previously entered information through the Website in the manner set forth below.

We use the information that is collected about you for a variety of purposes including: to administer your participation in this Website; to fulfill your requests for quotes, services or materials; and/or to contact you or conduct research or surveys. Information about Users also may be used to provide customer service, confirm and fulfill your orders, ship your orders, administer payments, and possible warranty claims and technical support. We may collect any or all of the following information:
  • Name
  • Complete mailing address
  • Phone number, email address, credit card number in connection with purchasing from our online store, etc.
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer orders, registration and/or warranty claims
The information is collected to better understand your needs and provide you with a better service, and in particular, for the following reasons:
  • For the purposes for which you provided it;
  • Information to improve our products and services;
  • For customer support and to respond to your inquiries;
  • Periodically send promotional email about new services, products, special offers, sweepstakes or other information which we think you may find interesting using the email address which you have provided;
  • To improve and maintain the Website for product development;
  • With your consent, to contact you by telephone or text message regarding website features, improvements, or other products and services that may interest you;
  • With your consent, to contact you by telephone or text message regarding certain services or information you have requested (i.e. quotes, orders, etc);
  • Provide updates and announcements to our Website that you have used that might improve your experience with our service.
Sharing of Personal Information with Third Parties.
  • Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any Personal Information we gather from you on our Website to any third parties. If we collect credit card information and other personally identifiable information at the time of payment for products or services, we or our payment processing service may contact credit bureaus or financial institutions to confirm that the information is correct. Additionally, we may share your Personal Information with our strategic partners, who in turn, may provide you with promotional offers if you opt in to share your Personal Information and to receive such information. However, we reserve the right to transfer your Personal Information to a third party in the event of a transfer or sale of all or substantially all of our assets or eReplacements, provided that the third party agrees to adhere to the terms of this Privacy Policy.
  • We will also release your Personal Information to third parties for the following legal reasons: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) to protect and defend us, our subsidiaries and affiliates, and all of their officers, directors, employees, attorneys, agents, contractors and partners, in connection with any legal action, claim, or dispute; and (3) in the event that we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services. In the event that we are legally compelled to disclose your Personal Information to a third party, we will attempt to notify you unless doing so will violate the law or a court order.
We may also collect non-personally identifiable information from you when you visit the Website (e.g., your IP address, browser type, domain name, etc.). This information is collected and analyzed in the aggregate in order to improve the function and content of the Website.

We maintain physical, electronic and administrative steps to ensure that the personal information we collect about you remains accurate, timely and secure from unauthorized or inappropriate access. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security. We shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of the Website or any information you transmit to the Website.

We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Website with information that we obtain from such third parties and information derived from any other products or services we provide. These companies have their own privacy statements in place and we recommend you review them if you visit any linked web sites. We are not responsible for these third-party websites, for the information collected, or how the information is used by any third-party companies. We are not responsible for the content of the linked sites or any use of the sites

We collect certain aggregate and non-personal information when you visit this web site. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our web site to our visitors. We collect this information either through "cookie" technology.

Cookies are small pieces of information that are stored on computer hard drives when you visit our website and is common when to most websites. We use browser cookies to tell us if you have been to our site before or if you are new to the site in order to provide you with a better user experience. Our cookies do not contain any personally-identifying information, such as your name, or sensitive information, such as your credit card number. We may allow third parties to use cookies on the Website. We do not control the use or contents of third party cookies. Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Website.

eReplacements reserves the right to revise, change, amend, alter or modify ("Update") this Privacy Policy and its other policies and agreements at any time and in any manner. You are responsible for periodically checking for any Updates of this Privacy Policy by re-visiting the Website and using the "refresh" button on the User's browser. Any Updates supersede any prior versions immediately upon posting on the Website. If the User does not agree with the terms of this Privacy Policy, or any updated terms hereto, his sole remedy is to not use the Website.

eReplacements does not knowingly collect or use any personal information from children (minors younger than 13) through the Website. If the User is a parent and believes the eReplacements may have inadvertently collected such information from User's child, please notify the eReplacements immediately by sending an email to support@eReplacements.com

If you have questions or comments about this Privacy Policy, or you wish to access or make changes to information we have about you, please call Customer Service: (714) 361-2652 or contact us at: eReplacements, LLC,
600 E. Dallas Rd
Ste. 200
Grapevine, TX 76051
or E-mail: support@eReplacements.com.

The Terms and Conditions set forth on the Website shall govern any claim relating to this Privacy Policy and will otherwise be deemed applicable to it.

Last Updated: November 2016